FAQ

What is Pop Up Kindness?

We are Pop Up Kindness, a Sydney based online business who love nothing more than making people smile. Delivering love and kindness one box at a time. 

Not only are we an online store focusing on supplying you with all your daily essentials we are also a gift delivery service. We want to help you spoil someone in your life. Whether it's because you miss them or because their having a rough week. Random acts of kindness can change someones life more than you may realise. Sending a card or a gift is a reminder that you care about them. And giving feels amazing. Whatever the reason we're here to help make it easier. We'll save you the time running around collecting everything then heading to the Post Office. We will send out your customised gift box, card or product directly to them on your behalf. Just select what you want to send, fill out the deets and we'll do the rest.  

I'm buying a gift, will my order be sent straight to the recipient?

If your buying this as a gift please let us know in the drop down menu on the gift box product page you want to send. Enter the delivery address to where you want the gift delivered and we'll send it directly to them. We won't include any receipts and will keep you up to date on the orders progress. 

How long does delivery take?

We send orders and gifts out weekdays via Australia Post or Courier. Delivery options and cost is calculated at checkout. All order will be dispatched within 24 hours on business days. Once your gift has been sent it will be delivered between 1-7 business days where applicable. We will email you the tracking details so you can stay up to date on the progress. All orders require a signature on delivery. Please note that we are based in Sydney and delivery times cannot be guaranteed. Pop Up Kindness is not responsible for any couriers delays.

Standard Delivery: Please expect 1 - 4 business days for delivery to NSW, VIC, ACT and 4-7 business days to SA, WA, NT, QLD, Tas after dispatch.

Express Delivery:  Please expect 1 - 2 business days for delivery to NSW, VIC, ACT and 2-7 business days to SA, WA, NT, QLD, Tas after dispatch. If delivery address is outside the Express Post network please use Australia Post delivery calculator here.

I need my gift delivered on a specific day?

For any special requests please contact hello@popupkindness.com.au before placing your order.

Can my parcel be left on my doorstep if I am not home?

Our couriers will require you to sign for your packages by default. However if you would prefer to have your package left in a safe place such as your doorstep or letterbox, you can request the ATL (Authority To Leave) option at checkout under notes for seller. You can also provide delivery instructions which will be included on your package. Any packages marked ATL can not be replaced if they go missing, so this option is at your own risk.

Do you collaborate with other businesses?

We love working with small creative Australian businesses, so email hello@popupkindness.com.au about your collab and why you think it’s perfect for PUK and we’ll get in touch with you!

What is AfterPay?

Customers can choose to pay for their order in 4 interest-free instalments. All you need is a credit card for instant approval, there is no application form or fee. To get started simply choose the AfterPay payment option at the Checkout. After you check out we'll pack and ship your order as usual and you will have three remaining payments to make to AfterPay, one every fortnight. Find out more in the AfterPay FAQs.

How can I contact you?
Email hello@popupkindness.com.au or message 0416 466 332. Alternatively you can chat to me via The "Message Us" blue button on the bottom right of every page.